How To Make Sure That Your Security Company Is Transparent With Employees

Posted on: 18 February 2015

Maintaining tight security at your place of business should be a top priority for the safety of your company, your employees, and even your current and potential customers. Contracting with security companies in your area is a cost effective way to provide protection for everyone and everything involved. But strange security guards roaming your parking lots and halls can feel threatening to employees unless the process is transparent. Here is how to put your employees at ease without sacrificing your company's security:

Incorporate Name Badges

One of the best ways to ensure that your employees and security guards are familiar with one another is to incorporate name badges for everyone to wear. Each security officer should have their own badge to wear that identifies themselves as securing your particular business which will make it easy for employees, customers, and other nearby companies to identify.

Each employee should also have their own badges so that security guards can easily recognize them and authorize them for access to your building outside of normal business hours if necessary. And badges will help you and your managers quickly identify those who are supposed to be in and near your business no matter what time of day it is.

Schedule Monthly Meetings

To keep everyone on the same page, it is important to schedule monthly meeting where your employees and your contracted security guards are present. This gives everyone a chance to voice their concerns, to get to know one another, and to remain on the same page when it comes to scheduling and workloads.

These meetings will also give you an opportunity to present any up-to-date policies that your employees and security guards should know about so you don't find yourself having to field questions and concerns about security on a regular basis. New guards assigned to your place of business by the security company you work with will have a chance to introduce themselves and make their presence known too.

Implement a Monitoring System

In addition to having security guards maintain your place of business, it's a good idea to implement a monitoring system both inside and outside of your building. This will capture everything that happens on video so that discrepancies can be reviewed and confirmed.

A video monitoring system will also protect the safety and rights of both employees and security guards by documenting everything that goes on around them both during and outside of business hours. For example, if an altercation occurs you'll have a video of the incident so you can determine exactly what happened and respond accordingly.

Make a Reporting System Available

It's crucial that your employees are always up-to-date about the goings on in and around your business, so they know when to look out for unusual behavior or who not to allow access to your business if necessary. A reporting system that documents all inquiries, arrests, questioning incidents, and resolutions will provide your employees with all the information they need to ensure their own personal safety and your business while they are at work. Of course, you'll want to create a master reporting system to filter before making information available to employees. Consider having the filtered reporting content published on a local intranet on a regular basis.

Make Security Schedules Accessible

Yet another way to make sure that employees feel safe at work is to make security schedules available. The available information should include officer names and their scheduled shifts along with a photo so employees know exactly who they can count on in a time of need or emergency. This will also hold the security guards you contract with accountable for their actions while securing your place of business. Create a hard copy of this information on a weekly basis so security guards can sign in and out, allowing employees to quickly decipher who should and shouldn't be there at any given place and time.

With the help of these methods, you can create a transparent and safe environment for everyone involved – employees, security guards, and customers. 

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